Account and Structure
MY ACCOUNT
The My Account tab provides a wide variety of customer specific information. Customers can set-up employees with specific physical and service delivery platform access levels, view historical long-term access logs, review invoices and legal contracts, as well as manage contacts for The Open Cloud Exchange. As some of this information can be sensitive in nature, Customers can determine who can view it.
ACCOUNT STRUCTURE
The CoreSite customer service delivery platform gives customers an account for each data center site in which they have existing cage or cabinet space and services in. This allows customers to set service delivery platform and access permissions for users at each building. For example, if Company XYZ deployed in CoreSite’s LA1 and NY1 data centers, an administrator for Company XYZ can give John Doe service delivery platform access at LA1 but does not need to also offer access at NY1 because each data center location is a separate service delivery platform account.
However, any user with service delivery platform access to multiple accounts may view all accounts together by selecting “All Accounts” on the top left of the service delivery platform. Alternatively, he may choose to view each account individually. Keep in mind the following implications of this structure:
- Each User Permission List is specific to a site / customer account. If an Administrator would like the user to have service delivery platform or physical access to multiple accounts, that user must be set up in the User Permission List for each account.
- When looking for a specific Order ID, users should ensure that they are on the correct account page or have selected All Accounts.
