Using the CoreSite Service Delivery Platform
HOMEPAGE
The service delivery platform homepage is designed to provide a quick overview of any open service and support Orders, and to highlight those which require customer attention or approval. The page is broken into multiple tabs to allow users to quickly navigate to a specific Order type. If you receive an email requesting your approval or to supply additional information, you should be able to locate the applicable order under the Action Required section.
Once you have identified the Order you would like to view, merely click on the hyperlinked Order ID. Case comments and details will be visible at that time.
Features and Capabilities
The secure, reliable and efficient CoreSite customer service delivery platform, found at mycoresite.coresite.com, allows its customers to track current deployments, monitor existing services, order new services, and obtain personalized support 24/7.
Available features on the platform include the following:
- Trouble ticket services for 24/7 emergency support
- Remote hands services for 24/7 non-emergent support
- Monitor current and track historical power usage, humidity, and temperature via CoreInsite®
- Service delivery platform access and permissions management
- Emergent and non-emergent notification management
- Interconnection, power and build out services ordering
- Interconnections disconnect requests
- The Open Cloud Exchange® access
- Any two-relationship management
- Invoices and legal contracts
- Reports
- Access history
- Network usage
- Order history for both active and inactive services
- Current and historical power usage, humidity, and temperature
- Scheduling of deliveries and equipment removal
- Self-help support through CoreSite’s Knowledge Base
- Inquiry tracking
- Certification documentation
