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Contact Us
CoreSite understands the importance of being available for our customers and recognizes the need to have our contact information easily accessible. Under the Contact Us tab, customers will find general contact information and specific contact information for the Sales Account Manager. Self-help tools are also available through Knowledge Base and Inquiries.
Knowledge Base
Knowledge Base is a searchable database of articles on a variety of topics including CoreSite policies and procedures, Rules and Regulations, Local data center Information, Data Center Best Practices, Any2 Policies, and certifications (SOC1, SOC2, ISO 270001). As we know our customers often prefer not to wait to get a response, the Knowledge Base directs users quickly to articles that will answer their questions.
Inquiries
In CoreSite’s new ticketing system, customers may submit an inquiry and track the status of the response on the homepage or under Activity History. Attachments and comments can be added by both the customer and CoreSite staff to offer complete information in a timely manner.
In the event of an emergency or if you require Remote Hands support, such requests are easily accessible on many pages throughout the service delivery platform.
