Disconnecting Your OCX Services

Updated by CoreSite

IMPORTANT: Disconnecting services via the Open Cloud Exchange does not terminate cloud provider resources. To disconnect cloud provider resources, customer's must log into their cloud provider's console and disconnect the proper cloud resources.

CoreSite recommends customers check with their respective Cloud Provider for best practices and required disconnect processes.

Navigating to the Service Details Page

  1. Navigate to the Inventory screen of the OCX Dashboard.
  2. Select the Service Type: Ports, Virtual Routers, or EVCS.
  3. Locate the service you wish to disconnect and click the Hyperlinked Service Number in the “Service Number” column.

NOTE: Only “Active” services can be disconnected.

  1. Once the Service Details Page is presented, scroll to down the page, and click the “Disconnect” button.
  2. Users will then be prompted to fill out additional fields associated with the disconnect request.
  3. Confirm Point of Contact information and add additional contacts if desired.
  4. Complete the “Disconnect Details” section of the form.
  5. Agree to the Terms and Conditions.
  6. Click “Submit Request”.

NOTE: Complete Steps 1 to 9 for each service that you wish to disconnect.

Cloud Provider Consoles
Cloud Provider Best Practices for Disconnects

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