Making Changes to Existing Services

Updated by Billy Yang

To make changes to an existing service, users must first submit a disconnect for the current service(s) and create a new order for the service parameters desired.

To make changes to an existing service, please follow the steps below. Please utilize the hyperlinks and helpful links below for additional assistance.

Steps to make changes

  1. Locate the correlating service in the OCX Dashboard.
    To disconnect a service, you must locate the correlating service in the OCX dashboard. After locating the service, proceed to step 2. For more help on how to locate the correlating service, please utilize the link below.
    1. Link: Locating your services in the OCX Dashboard

  1. Disconnect the service
    Once you've located the service, click on the hyperlinked service number. You will be redirected to the service details page. From there, you may submit the disconnect order.
    1. Link: How to disconnect a service
    IMPORTANT: When creating an EVC to a cloud provider, CoreSite automatically creates the required cloud provider resources on the user's behalf. For cloud connections, disconnecting services via the Open Cloud Exchange does not terminate your cloud provider resources.

    To disconnect cloud provider resources, customers must log into the respective cloud provider's console and disconnect the proper cloud resources.

    CoreSite recommends customers check with their respective Cloud Provider for best practices and required disconnect processes.
Cloud Provider Resources Created
See hyperlinks below for a list of cloud resources that are created on the User's behalf:

-Microsoft Azure
-Google Cloud
-Oracle FastConnect

  1. Create a new service with the desired parameters
    Create a new service to replace the disconnected service. Although not required, it is recommended that users wait until the legacy service is disconnected before ordering the replacement service.
    1. Link: How to Order services
    2. Available services:
      1. Open Cloud Exchange Port
      2. Virtual Router
      3. Ethernet Virtual Circuit
Helpful Links

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